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 MICROSOFT DYNAMICS CRM - OVERVIEW

Microsoft CRM may be the ultimate values in CRM and effective tools for your organization. But 'software' is not the complete answer to your Customer Relationship Management needs. It is a tool that will assist you in reaching your goals. Microsoft CRM may be the ultimate values in CRM and effective tools for your organization. But 'software' is not the complete answer to your Customer Relationship Management needs. It is a tool that will assist you in reaching your goals.

  • What is CRM?

     


    Customer Relationship Management or CRM is not a product or a service. It’s a strategy designed to understand and anticipate the needs of our customers ensuring that they are the focal point of our organization.

     

     

  • Why do we need CRM?

     


    During these competitive times companies need an advantage. CRM provides that advantage. With CRM, we gain a better understanding of our customers needs. CRM also allows us to provide value to customers and instill greater customer loyalty. With CRM we are continually gathering and accessing information about our customers so we can better understand and anticipate their future needs.

     

  • Benefits of CRM:

     


    • To increase Customer satisfaction

     


    • Shorten Sales Cycle

     


    • Increased marketing and selling opportunities

     


    • Gain a deeper understanding of the Customer

     


    • Identify the most profitable Customers

     


    • Faster response to Customer inquiries

     

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